SPA POLICIES

APPOINTMENTS & RESERVATIONS

We require a 70 % Deposit to secure your booking, weather your booking is online, via the phone or via WhatsApp. Once we have received the proof of payment, and the payment has cleared in our bank account we will confirm your booking via Sms/WhatsApp. The balance of your treatments will be due on the day of your reservation with us after we have done your treatments.

 If you choose to pay via using our Payfast system using your credit card or the EFT method, the full amount will be due, and you will receive an automatic booking confirmation email.

You many  give us a Call or WhatsApp on 079 813 3009 where Our Professional Receptionists have all the information needed to help you choose your Spa treatments that will suit you and your needs. They are both very friendly and helpful, and you can be certain to get everything and more that you have asked for. 

PRICES POLICY  We are constantly expanding our services to bring you the latest and greatest treatments. Although we make every effort to keep our website and spa menu updated, please note that prices, specials, treatments, and information are subject to change at any time with or without prior notice. 

CHECK IN:

Please arrive at least 15 minutes prior to your first scheduled appointment.  Late arrivals will be subject to a shortened appointment, so the next guest will not be delayed, and you will be charged for the full value of the service.

Please check in at the front desk. Our receptionist will send you an online consultation form to complete 24 hours before your arrival to reduce waiting time for your treatments.

For any questions or inquiries, please ask the assistance of the front desk representative before doing your treatments.

CANCELLATION & TARDINESS POLICIES

Forty-eight hours (48) notification is required for all cancellations or re-scheduling, which the 70% deposit is still NON Refundable. If you are late for your session, you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule, we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service given, you will be responsible for payment of the full service you scheduled. If you do not show up for your appointment or cancel on short notice, 100% of the treatment price will be due and is Non-Refundable.

We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

BOOKING CONFIRMATIONS
As a courtesy, we try to send you a reminder SMS/WhatsApp or email to confirm your appointments one – two business days prior to your appointment date. However, if we are unable to make this call or are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee

SPA ETIQUETTE
We ask that you soften your voice upon arrival. Also please turn off your cellular devices. Our goal is to provide the most peaceful and relaxing environment possible to each guest. Thank you for your consideration.
Many treatments require the removal of jewellery. May we suggest that you leave valuables at home as we cannot be responsible for lost items.
We do not allow any outside drinks or food at our Day Spa, as we have a selection available. Spa platters  and Muffins must be ordered 24 hours in advance as we order nit in from an outside company. We do have a selection of Fresh Cakes available at all times. We offer complimentary drinks such as wines, fruit juice, coffee and tea.

SPECIAL CONDITIONS POLICY:
Please notify our receptionists before reserving your treatments if you have cancer, heart problems, circulation and blood clots, special physical concerns, diabetes, allergies, or are pregnant. In serious cases you will be required to present us with a doctor’s letter confirming that it is for you to have any of our spa treatments.
All spa guests will be asked to complete a brief questionnaire upon check-in, if you have not completed our online consultation form prior to your arrival. 

HEALTH, ALLERGIES, OR PREGNANCY CONSIDERATIONS:
When visiting or calling for your appointment, please make sure to notify our therapist if you have any health conditions, limitations, allergies to medications or foods, physical ailments, medications you are currently taking, or if you are Pregnant. We will only do Pregnancy massage up to 32 weeks of pregnancy. After that the risk becomes to high for the mother and baby’s safety.
We also encourage for you to alert our therapist immediately for any discomfort during your treatments.

PRICES POLICY
We are constantly expanding our services to bring you the latest and greatest treatments. Although we make every effort to keep our website and spa menu updated, please note that prices, services, and information are subject to change at any time with or without prior notice.

REFUND POLICY:
All service sales, products and gift card sales are FINAL and is non-refundable.

GIFT CARDS:
Gift Vouchers are Strictly Valid for 3 YEARS from Date of Purchase and cannot be extended and is non-transferable.
Gift Vouchers cannot be exchanged for cash.
Appointments must be kept or the voucher will be terminated.
Gift Cards  will be honoured for Spa Treatment purchases only.
Your Gift Card must be presented at check out, otherwise you will be responsible for any charges incurred during your visit to the Spa.
Gift Cards are available for purchase at the front desk or on our website.
Gift Cards can be used at any time for treatments (not products) at Rejuveness Day Spa during the 3years that the Gift Voucher is Valid for.                    Vouchers not valid for spa specials.

CONFIDENTIALITY AND PRIVACY POLICY:
We do believe that every client has the right to privacy and confidentiality. The conversations you have with your skin care specialist or therapist will remain confidential, as will your health history form.
Client lists and email lists are confidential. We do not share our client lists with outside companies.

RESTRICTIONS:
We also suggest to please let us know if you are wearing contact lenses or using skin medications before doing your treatment.
As a consideration to other guests, please turn off your cell phone while inside the Spa.
We also suggest for you to please leave your valuable items at home when doing your treatment. We regret, but we will not be responsible for loss or damage of your personal items.
Please remember that the room must be prepared and used for the next client and should be vacated after treatment upon completion of service within a reasonable amount of time.
We do not allow smoking inside the Spa at any time.

AGE REQUIREMENT POLICY:
Rights of admission are reserved
Please note that Spa guests must be the age of 13 years or older to receive Spa treatments at Rejuveness Day Spa and with the approval of a guardian or parent.
Rejuveness Day Spa does not offer any child minding services.
Children under the age of 13 years are always strictly the parent’s responsibility and ensure that they do not disturb other Clients or the Tranquility of our Spa.

OTHER TIPS FOR YOUR VISIT:
Many treatments require the removal of jewellery. Please do not bring valuables with you; we are not responsible for lost or stolen items.
Please respect the right to a quiet atmosphere for all guests
We do not take any responsibility for any damage there may be caused by any products or equipment.
Live streaming and photos of our employees and/or services are against our company standards policy without permission.
We ask that you refrain from talking loudly and that you turn off all cell phones.
If you are scheduled for a facial, we encourage for you to come in with no makeup on.

THIS IS A PROFESSIONAL SPA ESTABLISHMENT:
Any sexual comments or remarks will result in immediate termination of your treatment and will be reported to authorities. You will then also be held responsible for the full amount of the treatment.

NUDITY CONCERNS
You will never be asked to change in front of any of our staff or other clients. All rooms are private, and you will be alone while changing. If you are having multiple services that require your clothing to be removed, robes are provided for covering as you move from room to room. The therapist will always knock on the door before entering the room, and if you are not ready, they will not enter. During the treatment, only the area being treated will be uncovered. Our staff is highly trained in “draping,” which is the careful practice of covering all parts of the body not being touched. Removing your clothing gives you a much better experience as the therapist is free to work all of the muscles without barrier. Male clients should leave on their boxers or underwear, and female clients should remove their bras but leave on underwear also.

WHAT SHOULD I WEAR?
Our services would be more convenient if you are free of restrictive clothes. If you are scheduled for a sSa package or more than 1 treatment for example a massage, and a facial, body scrub , manicure or pedicure. You will be asked to put on one of our robes and slippers in a private room. Robes and Slippers will be provided for you.

THINKING ABOUT DOING DR FISH PEDICURES? HERE IS WHAT YOU NEED TO KNOW:
If you are booked for a Dr Fish or Deluxe Dr Fish Spa Pedicure, please do not apply any cream or lotions prior to your visit to your legs and feet as it is harmful to our fish.
Please wear loose fitted clothing on your legs.
We are unable to put you in our Dr Fish tanks if you have any open sores, any sores or nail fungus on toenails and feet.Dr Fish Pedicure tanks uses special UV filters to keep water clear from infections and is done at your own risk. 
Our Dr Fish Tanks water gets replaced daily with fresh water to maintain the health of our Dr Fishes. We give them the absolute best care we possibly can.

GRATUITY
Gratuities are not included in prices of our services or gift certificates and are always appreciated. Industry standards on gratuities are 10-15% of the regular cost of service — but the amount is totally at the discretion of our clients. 
You may tip the therapist directly or leave it at the front desk.

PAYMENT INFORMATION
We accept all major credit cards, (Visa, Master Card)
Cash, Gift Voucher, EFT’s and PayGate, PayFast transactions. Full payment is due at time of service.

Nail Polish, Gels and Nail Enhancements

Quality Guarantee – Regular Polish.
Regular ORLY Nail polish applications may last in duration from 1 to 12-days depending on several factors specific to the client including:
Client Lifestyle, Client Health and following of maintenance instructions. Rejuveness Day Spa does NOT guarantee the longevity of ANY regular polish product once your appointment has been completed due to the varying factor explained above.

Quality Guarantee – Gel Polish
Gel Polish – often referred to as Lola Lee – is a light-cured  rubber based gel-polish product that may last a duration of 2-4 weeks depending on several factors specific to the client including:
Client Lifestyle, Client Health and following of maintenance instructions.  However, there may also be additional complications in the application process, the chemistry of the product and other factors that may cause product breakdown (peeling, lifting, fading, wrinkling, etc.) Due to this, Rejuveness Day Spa provides a 24-hour guarantee period, in which if you experienced any of these issues you may return to the Spa to have a repair done FREE of charge. However, it is at Rejuveness Day Spa’s discretion!
If we feel that your product breakdown was not cause by error in application and exceeds normal wear and tear you will be charged for the nail repair service.

Other Nail Technicians Work
We will not preform services to clients if they already have existing Gel Nail Enhancements from another Nail Technician. We are unable to fully identify the method of preparation, method of application and the product used in your previous service. Due to these varying factors, allergic reactions, adverse chemical reactions, and an increase in natural nail injury may occur.
It is our #1 priority to ensure the health and safety of our clients both during and following their appointments with us.

Sexual Harassment Policy:
Unwelcome sexual advances, requests for sexual favours, and other verbal or physical conduct of a sexual nature constitute sexual harassment when:

1. A decision affecting that individual is made because the individual submitted to or rejected the unwelcome conduct; or
2. The unwelcome conduct unreasonably interferes with an individual’s work performance or creates an intimidating, hostile, or abusive environment.

          Certain behaviours, such as unwanted touching of a therapist or unwelcome actions of a sexual nature, are always wrong.
          Unwelcome actions such as the following are inappropriate and, depending on the circumstances, may in and of themselves meet the definition of sexual harassment or contribute to a hostile environment:

• Sexual pranks, or repeated sexual teasing, jokes, or innuendo, in person or via whats-app.
• Verbal abuse of a sexual nature;
• Touching or grabbing of a sexual nature;
• Repeatedly standing too close to or brushing up against a person;
• Repeatedly asking a person to socialize during off-duty hours when the person has said no or has indicated he or she is not interested
• Giving gifts or leaving objects that are sexually suggestive;
• Repeatedly making sexually suggestive gestures;
•  unwelcome conduct of a sexual nature that affects the work environment. A victim of sexual harassment can be a man or a woman. The victim can be of the same sex as the harasser.
• The client keeps offering the Therapist more money to preform sexual acts during a massage or offer to pay more money when making a booking. This behaviour will not be tolerated at all and you will be banned from Rejuveness Day Spa and all calls, whats-app and sms’s will be Blocked.
• We are a ZERO TOLERANCE Spa. Clients and our staff should all feel safe at all times. If a client breaks the zero tolerance rule, they will be banned from Rejuveness Day Spa for life and the authorities will be called. (inappropriate behaviour, talk, or touch are not allowed.)

 Rejuveness Day Spa & Organic Gift Shop contact details
Company Physical Address:
6 Oliver Drive, Uvongo,
Kwa-Zulu Natal, 4270
Email: info@rejuveness.co.za Telephone: 079 813 3009

1. Detailed description of goods and/or services
   Rejuveness Day Spa is a business in the beauty industry that provides beauty and relaxation services. We sell Organic Body Products and 100 % Organic and Vegan Certifies ESSE Skin Care Products.
2. Delivery policy
   Subject to availability and receipt of payment, requests will be processed within 5-10 working days and delivery confirmed by way of email with your service and or product information and booking/voucher or product number on it. We use Courier Guy for all our deliveries and is not included in the service or product price. Standard courier rates apply.
3. Cancellation Policies
   The provision of goods by Rejuveness Organics is subject to availability. 24-hour Advance Cancellation notice is required for orders by the client after which the full price will be charged.
4. Customer Privacy policy
   Rejuveness Day Spa & Organics shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
5. Payment options accepted
   Payment may be made via Visa, MasterCard and or EFT.
6. Card acquiring and security
   Card transactions will be acquired for Rejuveness Day Spa & Organics via PayFast who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. 
7. Customer details separate from card details
   Customer details will be stored by Rejuveness Day Spa separately from card details which are entered by the client on PayFast secure site. 
8. Merchant Outlet country and transaction currency
   The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency
   South African Rand (ZAR).
9. Responsibility
   Rejuveness Day Spa & Organics Gift Shop do not take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
    This website is governed by the laws of South Africa and Rejuveness Day Spa & Organic Gift Shop chooses as its domicile citadel et executant for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
11. Variation
    Rejuveness Day Spa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
    This website is run by Cherise Wanliss sole trader in South Africa trading as Rejuveness Day Spa.