Helpful Information

First spa experience?

Lucky us – we’re excited to be your first spa experience. We hope you’ll enjoy every second! To make sure that you get the most out of your time with us, here are a few pointers:

Choose your treatments. Browse our comprehensive spa menu on our site, and decide which treatments you’d like to book for. You may have a gift voucher for a specific treatment, so read-up about it on the site too. Check how long your treatments will be then workout how long you need to set aside for your spa experience. If you are unsure about any of the treatments, or would just like more information about them, don’t hesitate to give us a ring.

Let us know. Please inform your therapist if you are on any medication, have high blood pressure, any heart conditions, have had surgery recently, have muscle or joint injuries, sinusitis, any allergies, are pregnantt, have epilepsy, are diabetic, have eczema or psoriasis, or have recently been sun

No food before massages. If you are having a massage treatment, make sure you don’t eat anything for at least an hour before. You’ll be uncomfortable and could get cramps ad feel nauseous if you do.

Treatment time. During your treatment you should control the conversation (if any). If you do not want to be bothered with chit-chat please let the therapist know she must respect your silence. Do not be afraid to speak out and tell your therapist if you are uncomfortable, cold or unhappy with the pressure of the treatment.

Clear your diary. When you give us a call to make your booking, try and have at least two dates available. We hate to disappoint our clients, but we can only accommodate so many people at a time, so to ensure we find you find a convenient time slot, give us a few options. Our reception girls will guide you through the easy booking process.

Drink up. Prep your body for your spa experience by making sure your drink plenty of water before and after your treatment. This will help your body rid itself of any toxins, enhancing the effectiveness of your treatment.

Please inform us upon making an appointment for a manicure or pedicure if you have gel on your nails or toe nails and weather you would like it to be removed. We need to allocate extra time to this for you when you book your appointment.

Home care. We believe in our brands, that’s why we stock them. We give you the opportunity to purchase at-home products relevant to the treatment you had. Your therapist will make recommendations at the end of your session. We just want to inform you of your options.

Bring your vouchers. If you have booked your treatment with a gift voucher, bring it along with you, as you’ll have to hand it in on arrival as ‘payment’.

Show your appreciation. So many people are unsure of what to do when it comes to tipping. The average tipping rate in the spa industry is between 15% and 20% of your treatment price. If you were unhappy (we certainly hope not) with your treatment, please give us feedback.

First spa experience?

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