REJUVENESS BOUTIQUE SPA APPOINTMENTS, CANCELLATION & GIFT VOUCHER POLICY
This policy forms part of the full Rejuveness Boutique Spa Terms & Conditions. It applies to all bookings, online bookings, prepaid appointments, packages, specials, couples bookings, group bookings, gift voucher bookings, payment links, and confirmed appointments.
All appointments are subject to availability and should be booked in advance.
To secure your appointment, 100% upfront payment is required for all appointments, treatments, packages, specials, couples bookings, group bookings, online bookings, WhatsApp bookings, payment link bookings, and confirmed reservations.
Bookings made through our website, spa app, online booking system, WhatsApp booking link, approved payment link, or any other approved booking method are only confirmed once 100% payment has been successfully received.
This allows us to reserve your therapist, treatment room, treatment time, products, preparation, and appointment space exclusively for you. Due to our carefully scheduled appointment diary and the preparation required for each treatment, unpaid bookings cannot be held.
Clients are responsible for checking that the booking details are correct, including the treatment, date, time, number of guests, and contact information.
If you are booking with a gift voucher, this must be mentioned at the time of booking, and the voucher number must be provided before the appointment can be confirmed.
All online bookings require 100% upfront payment at the time of booking. This follows the same 100% upfront payment policy that applies to all bookings at Rejuveness Boutique Spa.
Your appointment is only confirmed once full payment has been successfully received.
Online bookings are strictly non-refundable.
If a client cancels, changes, moves, or reschedules an online booking at least 48 hours before the appointment time, the amount already paid may be converted into Rejuveness Spa Credit or a Rejuveness Spa Credit Voucher, valid for 3 months from the original appointment date.
If a client cancels, changes, moves, or reschedules an online booking less than 48 hours before the appointment time, the full 100% payment will be forfeited.
If a client fails to arrive for an online booking, arrives too late for the treatment to be performed, or refuses to complete the required consultation form, the appointment will be treated as a no-show and the full 100% payment will be forfeited.
No refund, spa credit, rebooking credit, replacement appointment, retail credit, cash exchange, EFT refund, card reversal, transfer, or financial repayment will be issued for online bookings cancelled, changed, moved, rescheduled, or missed less than 48 hours before the appointment time.
Online prepaid bookings may be made for another guest, provided the correct guest details are supplied when booking or before the appointment. The booking remains subject to this policy and the full Rejuveness Boutique Spa Terms & Conditions.
As a courtesy, Rejuveness Boutique Spa may send booking reminders by WhatsApp, SMS, email, booking system notification, or app notification.
However, reminders are a courtesy only.
It remains the client’s responsibility to remember the appointment date and time, arrive on time, and ensure that the correct contact details were provided.
Rejuveness Boutique Spa is not responsible for missed appointments due to incorrect contact details, unread messages, failed notifications, network issues, client error, or failure to check confirmation details.
Your appointment time is reserved especially for you. When a booking is confirmed, your therapist, treatment room, products, preparation time, and appointment space are set aside in advance.
Due to our carefully scheduled appointment diary, therapist allocation, treatment room preparation, and the time reserved exclusively for each guest, we require a minimum of 48 hours’ notice for any cancellation, rescheduling, or booking change.
If a client cancels, changes, or reschedules at least 48 hours before the appointment time, the amount already paid may be converted into Rejuveness Spa Credit or a Rejuveness Spa Credit Voucher, valid for 3 months from the original appointment date.
If a client cancels, changes, moves, or reschedules the booking less than 48 hours before the appointment time, the full booking value will be forfeited.
This is because the appointment time, therapist, treatment room, products, and preparation have already been reserved, and short-notice changes are often difficult or impossible to refill.
No refund, spa credit, rebooking credit, replacement appointment, retail credit, cash exchange, EFT refund, card reversal, or financial repayment will be issued for bookings cancelled, changed, moved, or rescheduled less than 48 hours before the appointment time.
Clients are kindly requested to arrive on time for their appointment.
Late arrival may result in a shortened treatment so that the next guest is not delayed. The full treatment price will still apply.
If a client arrives too late for the treatment to be performed safely, properly, or within the remaining appointment time, Rejuveness Boutique Spa may treat the appointment as a no-show, and the full booking value may be forfeited.
A no-show occurs when a client fails to arrive for a booked appointment or arrives too late for the treatment to be performed.
In the event of a no-show, 100% of the total treatment booking value will be charged and/or forfeited.
If the booking was prepaid, the full prepaid amount will be forfeited.
If the booking was not prepaid, the client will remain liable for 100% of the total treatment booking value, and this amount must be settled before any future booking will be accepted.
No refund, spa credit, rebooking credit, replacement appointment, retail credit, cash exchange, EFT refund, card reversal, or financial repayment will be issued for no-show appointments.
Clients who repeatedly miss appointments, cancel late, or fail to pay no-show fees may be required to prepay future bookings in full or may be refused future bookings.
Gift vouchers purchased from Rejuveness Boutique Spa are valid for 3 years from the date of purchase, unless fully redeemed earlier.
Gift vouchers are strictly non-refundable and non-negotiable.
Gift vouchers cannot be exchanged or redeemed for cash, EFT, card refund, credit card refund, store credit, spa credit, retail credit, gratuities, tips, promotional offers, discounted treatments, or any kind of refund, repayment, credit, or financial exchange.
Gift vouchers may only be redeemed for spa treatments at Rejuveness Boutique Spa, subject to availability and these Terms & Conditions.
Gift vouchers may be used by the person named on the voucher or by another guest approved by Rejuveness Boutique Spa, provided the voucher is valid, verified, and presented at the time of booking or arrival.
Rejuveness Boutique Spa is not responsible for lost, stolen, shared, transferred, copied, deleted, or unauthorised use of gift vouchers. The person presenting a valid voucher may be allowed to redeem it at the discretion of Rejuveness Boutique Spa.
Gift vouchers are valid for spa treatments only.
Gift vouchers may not be used for retail product purchases, gratuities, tips, promotional offers, discounted treatments, or any other non-treatment purchase.
If the selected treatment or package exceeds the voucher value, the difference must be paid at the time of booking or on the day of the appointment.
If the selected treatment costs less than the voucher value, any remaining balance may be used toward another treatment within the original voucher validity period.
No cash, EFT, card refund, retail credit, refund, or monetary balance will be paid out for any unused voucher amount.
All gift voucher redemptions are subject to advance booking and therapist availability.
We strongly recommend booking well in advance, especially during weekends, public holidays, school holidays, and peak seasons.
A minimum of 48 hours’ notice is required for any cancellation, booking change, or rescheduling of a gift voucher appointment.
If a client cancels, reschedules, changes, or moves a gift voucher booking less than 48 hours before the appointment time, the full booked gift voucher value will be redeemed and forfeited.
If a client does not arrive for an appointment booked with a gift voucher, arrives too late for the treatment to be performed, or refuses to complete the required consultation form, the full booked gift voucher value will be redeemed and forfeited.
The same policy applies when using gift vouchers: late cancellations, booking changes, rescheduling, or no-shows made less than 48 hours before the appointment time will result in full voucher forfeiture.
No refund, replacement voucher, spa credit, rebooking credit, balance credit, retail credit, cash exchange, EFT refund, card reversal, or financial repayment will be issued for late-cancelled, changed, moved, missed, or forfeited gift voucher appointments.
A printed or digital copy of the gift voucher must be presented when redeeming the voucher.
If a voucher is not presented and cannot be verified, the full treatment cost may be payable on the day.
Rejuveness Boutique Spa is not responsible for lost, stolen, deleted, damaged, misplaced, copied, shared, transferred, or unauthorised use of gift vouchers.
Clients are responsible for keeping voucher details safe.
Replacement of lost vouchers is not guaranteed and will be at the discretion of Rejuveness Boutique Spa.
All clients are required to complete the required consultation form before receiving treatment.
If a client refuses to complete the consultation form, provides incomplete information, or discloses information that makes the treatment unsafe or unsuitable, Rejuveness Boutique Spa reserves the right to refuse, adapt, postpone, or stop the treatment.
If treatment is refused because the client does not complete the required consultation process, the booking may still be subject to the cancellation or no-show policy.
By making a booking, paying for an appointment, purchasing or redeeming a gift voucher, using a payment link, booking online, confirming an appointment, or attending Rejuveness Boutique Spa, the client agrees to this Appointments, Cancellation & Gift Voucher Policy, as well as the full Rejuveness Boutique Spa Terms & Conditions.